Arrival Time

To ensure you receive the full benefit and enjoyment of your treatment, we kindly ask that you arrive 15 minutes before your scheduled appointment. This allows time to check in, prepare, and relax before your service begins.

Please note that arriving late may shorten your session, which can impact its effectiveness. We appreciate your punctuality and look forward to providing you with the best possible experience.

Late Policy Massage/Aesthetics/Automated Wellness

Our daily schedule is designed to run efficiently and on time. If you arrive late for your appointment, it will still end at the originally scheduled time in order to avoid delays for the next client. Late arrivals will result in reduced session time, and the full appointment fee will still apply. We kindly encourage you to plan ahead for potential delays such as traffic or road construction to ensure a timely arrival.

Late Arrivals – IV/IM Therapy

To keep our services running smoothly and on time, clients who arrive late for their IV or IM therapy may not be seen immediately. Clients who arrive on time will be given priority, and late arrivals will be accommodated in the next available time slot, if possible.

Please understand that arriving late may result in a wait or the need to reschedule. To avoid delays, we recommend arriving a few minutes early and allowing extra time for traffic or other unforeseen circumstances.

Late Cancellations

If you're unable to keep your scheduled appointment, please cancel or reschedule at least 24 hours in advance. Cancellations made with less than 24 hours' notice will incur a fee equal to 50% of the full-service price for Massage/Aesthetics/Automated Wellness or a $40 fee for IV/IM appointments.

A prepaid session (such as from a membership, package, or gift certificate) may also be used in place of this fee.

Please note: Rescheduling within 24 hours of your appointment is still considered a late cancellation and will be subject to the same policy.

No-Shows

A missed appointment—whether forgotten or intentionally skipped—is considered a No-Show. A fee equal to 50% of the full-service price for Massage/Aesthetics/Automated Wellness or $40 for IV/IM services will be automatically charged.

A prepaid session (membership, package, or gift certificate) may be used in place of the fee. This charge must be paid before booking a new appointment.

Forms of Payment Accepted

We accept a variety of payment methods for your convenience. However, we prefer cash, check, or gift cards*.

• A 3% service charge applies to all credit/debit card transactions. (Starting October 1, 2025)

We accept the following cards:

• Visa

• MasterCard

• American Express

• Discover

• FSA/HSA

*Please note: There is a $25 fee for any returned checks due to insufficient funds.

Gratuity

Gratuities are always appreciated and may be given by cash, credit card, or check. Please note: gift cards and account credit cannot be used to provide gratuity.

Visitors

To maintain a peaceful and relaxing environment for all guests, we kindly ask that only scheduled clients attend appointments. If you need to bring a visitor for assistance or support, please notify us at least 24 hours in advance so we can make appropriate accommodations. Thank you for helping us preserve a calm and comfortable space for everyone.

Product Purchases

For the health and safety of our clients, all product sales are final. We are unable to offer exchanges or refunds on any purchased items.